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Sample Customer Service Manager Resume 1

Sample Customer Service Manager Resume

This sample customer service manager resume will give you a quickstart on building an effective and optimized resume for your job application. Visitors can feel free to customize and edit our sample customer service manager resume as per their requirement for job application. We hope that our sample customer service manager resume will go a long way in portraying your abilities and skillsets efficiently.

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Having started working life as a Customer Service Representative and grown to the current position of Customer Service Supervisor with one employer, looking for greater responsibilities as a Customer Service Manager in a larger firm. Ideally one where Cutormer Service is not merely lip service but, a sincere commitment to high value service to provide total satisfaction. Can bring total commitment and experience besides, excellent communication and leadership skills, combined with significant experience in putting in systems and procedures and on going fine tuning capabilities.

Experience:

2002 to Present: Customer Service Supervisor, ABC Hardware Distributors, Atlanta, GA. A US$ 300 Million revenue company operating within the state of Georgia importing, stocking and distributing various hardware to actual user accounts as well as to retailers with a customer list of over 500 accounts.

Present position to which was promoted in 2008 from Customer Service Representative, involves, providing training, development and deployment of six Customer Service Representatives.

Responsible for:

  • Coordinating between Departments of Marketing for forecasts, Purchase for Sourcing and Warehousing for stocking and execution of orders and reordering for replacements.
  • Ensuring efficient working of the logistics of distribution of ordered goods to meet customer expectations.
  • Liaison with the EDP department to ensure proper maintenance and working of all systems and procedures.
  • Provide after sales service.
  • Ensuring that Customer queries and complaints are attended to efficiently and expeditiously.
  • Participating in the recruitment process of Sales and Service Representatives.
  • Training, deployment and development of Representatives.

Special Trainings Undergone:

  • Materials & Logistics as Tools For Customer Service.
  • Total Customer Satisfaction.
  • Computer Applications in Customer Service.
  • Finance for Non Finance Professionals.
  • Leadership.

Education:

Bachelor of Arts (B A), ABC College of Liberal Arts, Georgia State University, Atlanta, GA.

Bachelor’s Degree in Logistics. XYZ Institute of Technical Education, Atlanta GA.

Computer Knowledge:

Fully literate and can do basic programming too.