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Objective: To secure employment as a Customer Service Manager in an organization of repute. With a background of Sales and Customer Service at counter and field levels spread over six years, can move into more responsible position to expand current level of competence and to grow.
Experience:
2008 to Present: Customer Service Supervisor, ABC Hardware Distributors, Atlanta, GA. A US$ 300 Million revenue company operating within the state of Georgia importing, stocking and distributing various hardware to actual user accounts as well as to retailers with a customer list of over 500 accounts.
2006 and 2007: Customer Service Representative – Southern Counties of the state of Georgia for the same firm as above.
2004 to 2006: Counter Sales Reprsentative, Central Depot for the same firm as above.
Currently Responsible for:
- Coordinating between Departments of Marketing for forecasts, Purchase for Sourcing and Warehousing for stocking and execution of orders and reordering for replacements.
- Ensuring efficient working of the logistics of distribution of ordered goods to meet customer expectations.
- Liaison with the EDP department to ensure proper maintenance and working of all systems and procedures.
- Provide after sales service.
- Ensuring that Customer queries and complaints are attended to efficiently and expeditiously.
- Participating in the recruitment process of Sales and Service Representatives.
- Training, deployment and development of Representatives.
Special Trainings Undergone:
- Materials & Logistics as Tools For Customer Service.
- Total Customer Satisfaction.
- Computer Applications in Customer Service.
- Finance for Non Finance Professionals.
- Leadership.
Education:
Bachelor of Arts (B A), ABC College of Liberal Arts, Georgia State University, Atlanta, GA.
Bachelor’s Degree in Logistics. XYZ Institute of Technical Education, Atlanta GA.
Computer Knowledge:
Fully literate and can do basic programming too.
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