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A forty year old Professional Manager with excellent credentials in Customer Service, seeks an employer who wishes to pay more than just lip service to the concept of Customer Service. Hopefully, the employer will be willing to exploit the considerable knowledge, experience and enthusiasm that the candidate can bring to a position focused on Customer Service. Having started a career in face to face counter selling to customers, and having been part of a growing movement for excellence in Customer Service, in the form of proper systems, procedures, empowerment and training of employees, currently is in an exciting experience of ERP implementation. Seeing avenues for growth being blocked, seeks fresh challenges.
Career Record:
2000 to Present: General Manager, (CS), Peter Lewis Super Markets and Malls, Gainsburgh, PA. A Regional Retailer with four Super Markets and two Shopping Malls in the county.
Starting as Customer Service Supervisor, grew to the current position of General Manager, Customer Service through four promotions accompanied by performance bonuses, awards and additional training. During the journey, was a significant contributor to bringing down unresolved complaints from an average of 40 per month to zero. Was also a significant contributor to the design and implementation of ERP to ensure that the logistics support for excellent customer service was built into the company’s systems. Currently the Customer Service Department, which is part of the Human Resources initiative of the company, is responsible for 200 employees and the incumbent has six direct reports of the rank of Managers reporting to him.
1995 to 2000: Customer Service In Charge, Marine Equipment Suppliers, Miami, Florida. A company with extensive online supply business catering to the marina populations of Florida.
Joined the company as Sales Supervisor and moved up to the present position through delivering excellent customer service and establishing systems and procedures that enabled the process.
1992 to 1995: Supervisor, Counter Sales, Machine Tools and Equipment Suppliers, Miami Florida. A regional distributor of tools, jigs and fixtures, operated six stores and a vibrant mail order business using a subsidiary Regional Courier Service Provider.
Joined the company as Counter Salesman and moved up the position of Supervisor through proven performance, a significant portion of which was in Customer After Sales Service.
Education:
Bachelor of Arts (B.A) Economics, McCaffee College of Liberal Arts, Brooksville, FL
Diploma in Computer Business Systems, Kaplan Higher Education, Florida through Distance Learning Process.
Other Information:
Completely at home with any computerized environment and can use Windows XP, MS Word, Excell and Power Point. Is very comfortable in the web world with LAN and WAN usage.
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