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A forty year old Information Technology Expert in Software Development and Trouble Shooting seeks position as Head of Help Desk Operations in an organization which is highly computerized and in need of internal Help Desk operations on a continuing basis. Can bring considerable skills in the areas of Deskside and Network Team management and delivery of effective solutions. A proven Leader with excellent interpersonal skills capable of understanding difficult situations quickly, will be an asset to any Helpdesk Team in an organization.
Work Experience:
2005 to Present: Asst. Manager, Network Team, Business Processors and Services Inc., Atlantic City, NJ. One of the BPO organizations supporting Amtrak with 300 work stations of which 75 are in use on the 24/7 basis. Responsible for trouble shooting in the software area. Having the experience of hardware manufacture as well, have been attending to hardware problems as well. Manage a team of six engineers in the department of 15.
2000 to 2005: Shift Supervisor, Helpdesk, National Processors, Oakland, NJ. A BPO serving Greyhound Lines, tracking reservations and routings operations. As Shift Supervisor, in charge of four other Customer Service specialists attending to Toll Free telephone calls.
1995 to 2000: Design Engineer, Merceron Inc, Manufacturers of Computer Hardware and Peripherals, Oakland NJ.
Education:
M Sc (Information Technology), Massachusetts Institute of Technology, Cambridge MA.
Other Information:
Member, British Computer Society.
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